News
OmbudsWHAT
My name is Nathalie Blais and I am the Ombudsman of the City of Laval (OdL) The purpose of the OdL is to foster public trust by acting as a link between citizen, the City and the elected officials. My goal is to process complaints fairly and neutrally by taking the...
Annual Report 2021
Filing of the 9th annual report of the ombudsman of Laval The Ombudsman of the City of Laval, Nathalie Blais, has filed the 9th annual report of her office during the City Council meeting on Tuesday, September 13. With the theme « Reconnect and Take Action », this...
Let’s Reconnect and Work together!
The Ombudsman Office: New Branding and New Objectives For 2023 It seems like the new work habits we adopted during and after the pandemic made us lose our ability to communicate openly and straightforwardly. And yet, these interactions are the most important and...