I want to really, really thank you. You listened to what I had to say and you sensed that I was really worried. You went over and above to have the proper department contact me and then come and verify the property to ensure that there is no security issues related to a land slide and that they can assist me on what I can do to address the problem.
Today, you took the time to call me and follow-up on the status of my file even though you are no longer responsible to address my complaint. I am very grateful for your dedication.
The Ombudsman is independent and administers his or her office autonomously.
Requests and complaints sent to the Ombudsman’s office, as well as any intervention undertaken by the office, are confidential. The Ombudsman cannot be made to divulge the information collected during the course of his or her investigations. The Ombudsman cannot be compelled to testify in court regarding any investigation. To ensure investigations are properly conducted, the Ombudsman may share certain information with municipal administration representatives.
The complainant is informed of this fact at the start of the investigation.