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What is an Ombudsman

An Ombudsman is an independent and objective individual who reviews citizen complaints and helps resolve them as efficiently as possible by pursuing what is right. After an investigative process, the Ombudsman determines if the complaint is legitimate and formulates recommendations addressed to the City.

File a complaint

APPEALING TO THE OMBUDSMAN : AN EASY AND ACCESSIBLE WAY TO FILE YOUR COMPLAINT

Before filing a complaint

Have you contacted the City of Laval to resolve your issue?                                   

We are a last resort.

Before contacting us, you must have exhausted all other remedies provided to you by the municipal administration.

1

How to file a complaint

Have you exhausted all remedies provided to you?

Fill out the “File a complaint” form.

2

Complaint treatment process

Our objective is to examine each case in a rigorous, transparent, benevolent, and empathetic manner.

We are committed to resolving issues and reaching a reasonable, viable, and fair outcome.

3

L’OMBUDSMAN

The City of Laval is currently in the process of recruiting to replace the ombudsman, Me Nadine Mailloux, who is now Ombudsman of Montréal. Rest assured that the Office of the Ombudsman continues to monitor cases and commitments and to receive complaints from citizens until a new ombudsman is appointed.

Do not hesitate to write to us if you have any questions at ombudsman@laval.ca

IMPORTANT NOTICE

Due to the extraordinary circumstances brought about by the COVID-19 pandemic, the Ombudsman’s office of the City of Laval continues to process requests form residents but is not receiving complaints in person.

If you would like to file a complaint, please click on the following link to fill out our intervention request form.

If you have any questions, you can contact us at 450 978-3699, leaving a message to which we will respond as soon as possible.

We know that everyone is making an effort during this difficult time in many ways, and we thank you for your understanding.