FILE A COMPLAINT
Appealing to the Ombudsman: an easy and accessible way to file your complaint
Before filing a complaint
Have you contacted the City of Laval to resolve your issue?
We are a last resort.
Before contacting us, you must have exhausted all other remedies provided to you by the municipal administration.
How to file a complaint
Have you exhausted all remedies provided to you?
Fill out the “File a complaint” form.
Complaint treatment process
Our objective is to examine each case in a rigorous, transparent, benevolent, and empathetic manner.
We are committed to resolving issues and reaching a reasonable, viable, and fair outcome.
Who is Nathalie Blais
Ms. Nathalie Blais holds a bachelor’s degree in law, a specialized graduate studies diploma and a master’s degree in management and organizational development.
She worked as an ombudsman in the health network, at the Sacré-Coeur and Maisonneuve-Rosemont hospitals, then at the CIUSSS de l’Est-de-l’Île-de-Montréal for more than 15 years. Her professional background has allowed her to develop strong skills in problem solving, litigation management and finding ways to improve services that will be useful to the citizens of Laval as well as to the organization as a whole.
Ms. Blais conveys the values of respect and empathy, she promotes communication in resolving dissatisfaction. She advocates collaboration rather than confrontation and her experience in the health field is transposed into the municipal sector, where she will listen to citizens, always in search of satisfactory answers.