Before you complain

An impartial, confidential, and free remedy

Appealing to the Ombudsman is a right provided to all citizens of the City of Laval when reasonable motives lead them to believe that their rights were or potentially could be infringed upon by an act or omission of the municipal government or a para-municipal entity.

Since your previous efforts did not culminate in a resolution of the issue, we invite you to fill out the following intervention request form.

If you would like to consult the progression of a case, please refer to the What does the Ombudsman do section.

The form takes approximately 30 minutes to fill out.


The documents, investigation reports and all information gathered by the Ombudsman are confidential and are not subjected to information access laws.

1Complainant contact details
2Intervention and actions taken
3Optional questions
  • Complainant contact details

* Mandatory fields