Powers to Intervene

The Ombudsman has the power to intervene or investigate on her own initiative or at the request of a citizen or group of citizens:
  1. whenever there is reason to believe that a citizen or group of citizens has been or is likely to be aggrieved by an act or omission of the City or a paramunicipal body or one of their officials or employees;
  2. at the request of the Executive Committee or the Council. Paragraphs 4.4 and 4.5 apply to the Executive Committee and the Council having made the necessary changes.

She may also intervene or investigate any matter concerning an act or omission of a person performing work on behalf of the City.

 

The Ombudsman cannot intervene or investigate in relation to an act or omission of:

  1. the Council, the Executive Committee or any other committee or board run by the City;
  2. any person in a working relationship with the citizen or group of citizens whose interests would be affected by the intervention or investigation;
  3. an elected municipal official or other member of the cabinet of elected municipal officials;
  4. a police officer from the City's Police Department;
  5. the City's Auditor General;
  6. the Société de transport de Laval or one of its employees.

Nor can she intervene or investigate disputes between private citizens or decisions rendered by a court, organization or person acting in a judicial or quasi-judicial capacity.

Should the Ombudsman consider a claim inadmissible, she shall inform the complainant, in writing, that the process has been terminated and give the reasons therefor.

 

If the claim is deemed admissible, the Ombudsman shall notify the complainant, in writing, of her investigation.

 

The Ombudsman may refuse to intervene or investigate. She cannot act on a request submitted by a citizen or group of citizens until said citizen or group of citizens has taken the necessary steps to resolve the situation with the City. She may also bring an end to an intervention or investigation if she believes the request to be frivolous, vexatious or not made in good faith or that a legal remedy is likely to rectify the injurious situation.

 

Should the Ombudsman decide to forgo or bring an end to an intervention or investigation, she must inform the complainant of her decision in writing. Reasons for the decision must be given.

 

The Ombudsman cannot intervene or investigate if more than a year has passed since the citizen or group of citizens whose interests would be affected by the intervention or investigation were made aware of the facts on which it is based, unless said citizen or group of citizens is able to demonstrate, to the satisfaction of the Ombudsman, exceptional circumstances justifying the delay. Should such a claim be refused, the Ombudsman shall inform the complainant of her refusal in writing.

Contact Us

    
File a Request to Intervene

Contact us for more information if you believe you have been a victim of unfair treatment or to file a request, petition or complaint.

  Demande d'intervention, 936 ko

 

Phone :
450 978-3699

 

Fax :
450 680-2865

 

Email :
ombudsman@ville.laval.qc.ca

 

Mailing Address :
Ombudsman of the City of Laval
1200, boulevard Chomedey
Suite 500
Laval (Québec)  H7V 3Z3