The Ombudsman is an independent body whose office is run autonomously. All requests, complaints and interventions submitted to or undertaken by the Office of the Ombudsman are confidential.

The Ombudsman cannot be compelled to disclose any information obtained in the course of her investigations. Nor can she be forced to give evidence in court with regard to the latter. It goes without saying, however, that in conducting her investigations, the Ombudsman may share certain information with representatives of the municipal government. The complainant is informed of this fact at the beginning of the investigation.



Contact Us

File a Request to Intervene

Contact us for more information if you believe you have been a victim of unfair treatment or to file a request, petition or complaint.

  Demande d'intervention, 936 ko


Phone :
450 978-3699


Fax :
450 680-2865


Email :


Mailing Address :
Ombudsman of the City of Laval
1200, boulevard Chomedey
Suite 500
Laval (Québec)  H7V 3Z3